Service Agreement

The schedule, session times, materials, and content are as described on the Coach's website at the time of purchase and may be subject to minor adjustments at the Coach's discretion. The Coach will provide reasonable notice of any such adjustments.

Where the Client has purchased a "Private" or 1:1 tier, the Programme additionally includes the 1:1 elements as described at point of purchase.

The Programme runs for 6 consecutive weeks beginning on the cohort start date specified at the time of purchase.

The Programme fee is as displayed on the Coach's website at the time of purchase ("the Fee").

Payment is taken via the Kajabi-hosted secure checkout at the point of enrolment. By completing payment, the Client confirms acceptance of this Agreement.

All Fees are quoted in pounds sterling (GBP, £) and are inclusive of any applicable taxes.

Where the Client selects a split-payment option (such as the pay-in-4-weekly option), all instalments are due as displayed at checkout and remain payable in full regardless of the Client's attendance, engagement, or completion of the Programme, save for refund rights under clause 4.

The Coach reserves the right to withhold access to live sessions and Programme materials if any agreed payment instalment is overdue.

The Programme is sold subject to the Rewired Performance Guarantee, set out in this clause 4. The Client's statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (clause 5) operate in addition and are unaffected by this clause.

Verification. Refund requests under the Performance Guarantee are evaluated by reference to objective records held by the Coach, including Kajabi completion and login data, Zoom attendance records, community participation logs, workbook submissions, and the Coach's records of direct correspondence. Every condition in clause 4.2 must be met and independently verified for the guarantee to apply.

Outside the guarantee window. After the 14-day window in clause 4.2(f) has expired, no refund is available under the Performance Guarantee. The Client's statutory rights under the Consumer Rights Act 2015, in respect of services being performed with reasonable care and skill, remain unaffected.

Split-payment refunds. Where the Client has chosen a split-payment option and is approved for a refund under either clause 5 (statutory cooling-off) or clause 4.2 (Performance Guarantee), the Coach will refund all instalments paid to date and cancel any future scheduled instalments.

Equal application. The conditions and process set out in this clause 4 apply consistently to every Client of the Programme. No exceptions are made on a case-by-case basis.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "CCR 2013"), the Client may have a statutory right to cancel this Agreement within 14 days of purchase. This statutory right is fully honoured by the Coach via clause 4.

The Coach's contractual 14-day money-back guarantee at clause 4.1 remains available to the Client regardless of the loss or reduction of statutory cancellation rights under this clause 5. This contractual right is more favourable to the Client than the statutory minimum and operates independently.

The Coach treats all Client information shared in sessions and private communications as confidential.

The Client agrees to treat all information shared by other participants in group sessions and the private community as strictly confidential, and not to disclose, reproduce, share, or distribute any such content in any form, whether publicly or privately, including but not limited to social media, screenshots, or recordings.

A breach of clause 8.2 constitutes grounds for immediate termination of this Agreement without refund and may result in further action.

The Coach may break confidentiality only where required by law, where the Coach reasonably believes there is a risk of imminent harm to the Client or to any other person, or with the Client's express written consent.

The Client is encouraged to maintain, and not to discontinue, any clinical care they are receiving in parallel with the Programme without first consulting their treating clinician.

The Coach makes no guarantee, warranty, or promise as to any specific outcome, result, recovery, transformation, or change in the Client's circumstances arising from participation in the Programme.

Any testimonials, case studies, or examples of past participant outcomes presented at any point represent the individual experience of those participants and are not a representation, warranty, or prediction of the results the Client will achieve.

The Client acknowledges that outcomes from the Programme depend significantly on the Client's own engagement, honesty, effort, willingness, and personal circumstances.

The Client is responsible for maintaining their own emergency and crisis support network outside the Programme.

Nothing in this Agreement excludes or limits the Coach's liability for death or personal injury caused by the Coach's negligence, for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under the laws of England and Wales.

Subject to clause 12.1, the Coach's total aggregate liability arising from or in connection with this Agreement, whether in contract, tort, breach of statutory duty, or otherwise, is limited to the total Fee actually paid by the Client to the Coach under this Agreement.

Subject to clause 12.1, the Coach is not liable to the Client for any indirect, consequential, special, or punitive loss or damage, including but not limited to loss of profits, loss of earnings, loss of opportunity, emotional distress, mental harm, relapse, or relationship damage.

The Client acknowledges and agrees that they are responsible for their own actions, decisions, behaviour, and wellbeing both during and after the Programme.

All Programme materials — including but not limited to workbooks, video recordings, audio recordings, written content, frameworks, methodologies, the "Rewired" name and methodology, and any related branding or content — remain the exclusive intellectual property of Lance Samways.

The Client is granted a personal, non-transferable, non-exclusive, revocable licence to access and use the Programme materials solely for the Client's own personal development and the duration of access granted by the Coach.

Breach of clause 13 constitutes grounds for immediate termination of this Agreement without refund and may result in legal action.

Either Party may terminate this Agreement at any time by giving written notice to the other Party.

Termination by the Client after the 14-day Refund Window has expired does not entitle the Client to any refund of the Fee or release from any remaining instalment payments.

Termination does not affect any rights or obligations that have accrued prior to the date of termination.

Brief technical outages affecting either Kajabi or Zoom, or affecting the Client's own equipment or connection, do not constitute a breach of this Agreement by the Coach.

Where a scheduled live session is significantly disrupted by a platform-side technical issue, the Coach will use reasonable efforts to reschedule the session or to provide an equivalent recording.

The Coach is the data controller for personal data provided by the Client in connection with the Programme.

The Client has rights under UK GDPR including the right to access, correct, restrict, port, and request erasure of their personal data. Requests should be sent to [email protected].

A full Privacy Policy is published on the Coach's website. In the event of any conflict between this Agreement and the Privacy Policy in respect of data protection matters, the Privacy Policy prevails.

Neither Party is liable for any failure or delay in performance of this Agreement caused by events beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, public health emergency, government action, natural disaster, internet or telecommunications outage, or failure of any third-party platform on which the Programme depends.

Where such events prevent the Coach from delivering the Programme as planned, the Coach will use reasonable efforts to reschedule sessions or provide an equivalent alternative delivery method. Such adjustments do not entitle the Client to a refund outside the Refund Window.

Severability: If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.

Entire agreement: This Agreement, together with the information displayed at the point of purchase and the Coach's published Privacy Policy, constitutes the entire agreement between the Parties in relation to the Programme and supersedes any prior agreements, representations, or understandings.

Variation: Any variation to this Agreement must be agreed in writing between the Parties to be effective.

Assignment: The Client may not assign or transfer the benefit of this Agreement to any third party. Programme access is personal to the Client.

No partnership: Nothing in this Agreement creates a partnership, joint venture, employment relationship, or agency between the Parties.

Third parties: The Contracts (Rights of Third Parties) Act 1999 does not apply to this Agreement. No third party has any right to enforce any term of this Agreement.

This Agreement is governed by, and shall be construed in accordance with, the laws of England and Wales.

The Parties agree that any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.